Customers can extend their booking without contacting support. They pick a new end date, see the prorated price difference, and pay online. Lockii updates the booking, lock code, and schedule automatically.
Customer URL: https://book.lockii.app/{your-company}/edit/{orderId}/extend
The legacy extension URL (/extend/{orderId}) redirects here automatically.
Customer opens the extension flow from their confirmation page, booking email, or extension link.
They select a new end date.
Lockii calculates the additional cost based on your pricing template.
Customer pays the difference via Stripe.
The booking is updated. Lock code validity extends to the new end time.
You receive a notification in your Inbox when a change needs review, or the extension applies instantly when your policy allows it.
Extensions are part of Lockii's booking change requests system. See Customer Booking Changes for the full customer flow and Managing Booking Change Requests for policy setup.
Copy an extension link from the booking editor (three-dot menu → Extension Link).
Include the extension link in your communication templates.
Configure how extensions are handled under Settings → Preferences → Booking change requests (Extend hire policy).
View extension history in the booking activity timeline.
Policy mode
What happens
Auto approve always
Customer extends and pays online. The booking updates without staff review.
Auto approve until
Auto-approves if the request is made within the hours-before-start window you set. Otherwise it needs staff approval.
Always needs approval
Customer submits the request. You approve it in the Inbox or booking editor before it applies.
Not allowed
Customers cannot extend from the manage booking page.
Extensions are a significant revenue driver. Mention the option in your return reminder messages.
Lock codes automatically update for iglooHome locks when a booking is extended.
If a customer cannot extend (for example another booking follows), they see an availability error.
New Lockii accounts default to auto-approved extensions. Review your change request policies before going live if you want staff to approve every extension.
