Lockii's Communications system sends automated emails and SMS messages throughout the booking lifecycle. You control what gets sent, when, and what it says — with dynamic variables for booking details, lock codes, and links.
In the app: Settings → Communications
Trigger | Typical use |
|---|---|
Booking confirmed | Send confirmation with booking details |
Hire start / pickup | Send lock code and pickup instructions |
Hire return | Remind customer to return on time |
Overdue | Alert customer their hire is past due |
Identity verified | Confirm ID check passed |
Booking cancelled | Notify of cancellation |
Go to Settings → Communications.
Each row is a trigger event (e.g. "Order Confirmed").
Click a plan to edit the message content and delivery channel (email, SMS, or both).
Use {{ to insert variables — e.g. {{customer.firstName, {{order.lockCode, {{order.confirmationLink.
Save your changes.
SMS requires a connected provider. See Connecting an SMS Provider.
Open any booking in the editor.
In the sidebar, click Scheduled under the activity timeline.
See which messages are queued and when they'll send.
Start with the essentials: confirmation, pickup/lock code, and return reminder.
Keep SMS messages short — include a link for details rather than the full lock code in the text.
Type :: anywhere in the message editor to see all available variables.
Customise tone to match your brand, but always include the lock code and return time in pickup messages.
