Comments let your team leave internal notes on bookings and customer profiles. Notes stay on the record, show in the activity timeline, and can @mention teammates so the right person gets notified.
You can also attach photos to comments when a screenshot or site photo helps explain the situation.
Comments are for your team only. Customers never see them.
In the app: Bookings or Customers → open a record → activity timeline
Use comments when you need context that should live with the booking or customer, not in a separate chat thread.
Examples:
Flag a booking for a manager review before the hire starts
Note that a customer called about a gate code issue
Attach a photo of damage spotted during a yard walk-through
Hand off a follow-up to a colleague with an @mention
Record why staff stepped in for a manual pickup or return
Lockii stores comments in the activity timeline alongside status changes, payments, and messages. Everyone with access to that booking or customer can read them.
When Lockii sends several automated emails or SMS messages in a row on the same booking or customer, the timeline collapses them into one Show X Communications row.
Click the row to expand and read each message event.
Click Condense X Communications to collapse the group again.
This keeps long hire histories readable without hiding what was sent. Team comments and booking events stay visible between groups.
Open a booking from Bookings.
In the sidebar, scroll to the activity timeline.
Type in the comment box at the top of the timeline.
Press Enter to post. Use Shift + Enter for a new line.
In the comment box, click the image button or drag an image onto the composer.
Lockii uploads the image and shows a preview before you post.
Add up to four images per comment. Each image can be up to 10 MB.
Post the comment. Teammates can click an image in the timeline to open it full size.
Open a customer from Customers.
Find the activity timeline on the customer profile.
Type your note and press Enter to post.
Type @ in the comment box.
Start typing a team member's name and pick them from the list.
Post the comment.
Mentioned teammates receive an inbox notification. They can tap it to jump straight to the booking or customer.
Right-click a comment in the timeline.
Choose Delete comment.
Open the Bookings tab and tap a booking.
Open the Activity screen from the booking detail view.
Type at the top of the list and tap send.
Type @ to mention a teammate.
On the Activity screen, tap the image button in the comment bar.
Pick up to 4 photos from your library or take one with the camera.
Wait for each thumbnail to finish uploading, then tap send.
You can post images with or without text. Tap X on a thumbnail to remove it before sending.
Open a customer from Search or a booking.
Open the Activity screen on their profile.
Type your note and tap send.
Comment notifications appear in the mobile Inbox tab, same as on the web.
Lockii sends inbox alerts for two comment events:
Notification
When it fires
Comment Mention
Someone @mentions you in a comment
Comment Thread Reply
Someone replies in a comment thread you already took part in
Control push and email delivery for each type from the inbox settings icon, or from notification preferences in the mobile app.
@mention sparingly. Use it when you need someone to act, not for every note.
Attach a photo when words are not enough. A gate photo or scratch on a panel is faster than a long description.
Comments are internal. Use Automated Customer Communications for anything the customer should receive.
Expand communication groups when you are tracing a dispute or confirming which reminder went out.
Pair comments with the activity timeline when reviewing disputes. You get the full story in one place.
See Creating & Managing Bookings and Managing Customers for the surrounding workflows.
