The Handover Proof Document is a downloadable PDF that bundles pickup and return evidence from a booking into one file. Lockii builds it automatically from timestamps, photos, quiz answers, GPS data, and notes already stored on the booking.
Use it when you need a single record for insurance claims, damage disputes, or internal audits without copying details from multiple screens.
In the app: Open Return Details from any booking with pickup or return evidence in the dashboard
When available on the booking, the handover proof PDF contains:
Customer and company details
Hire location
Item and stock unit information
Pickup and return timestamps
GPS pickup and return times (when the item has a tracker)
Customer photos from pickup and return flows
Quiz and form responses from pickup and return steps
Manual pickup or return notes from staff
Customer issue notes reported during pickup or return
Customer pickup and return photos are embedded in the PDF, including photos stored in private storage. Lockii no longer skips these when you download.
Lockii only enables the export button when at least one of these exists on the booking.
Open the booking in the web dashboard.
Click the pickup/return status card on the booking page, or open Return Details from an inbox return notification or the booking timeline.
In the Return Details header, click the Handover Proof Document button (document icon).
Wait for photos to load in the preview.
Click Download to save the PDF to your device.
The file is named handover-proof-{booking-number}.pdf.
The handover proof button stays greyed out until the booking has pickup or return evidence, such as:
A recorded pickup or return time
GPS pickup or return detection
Customer or staff photos
Quiz responses
Manual pickup or return notes
Customer issue notes
Once the customer completes pickup or return (or staff record it manually), the button becomes available.
Handover proof PDF export is available in the web app only. On mobile, you can still review pickup and return photos, quiz answers, and timestamps from the booking Forms screen.
Configure at least one pickup photo and one return photo in Settings → Booking Flow so every hire builds useful proof automatically.
Download the PDF after a return issue is reported so you have a complete file ready for your insurer or team.
Pair handover proof with GPS tracking when items have trackers. GPS timestamps appear in the PDF alongside customer-submitted evidence.
If photos look missing in the preview, wait for the loading step to finish before downloading. Every stored photo should appear in the final PDF.
