Custom translations

Translations are now fully customizable, letting teams tailor copy to their region, brand, and customer base. Every customer-facing string can be overridden per language, with fallbacks to defaults where no override exists. This also means any customer can make simple changes to wordings to make sure that customers can always understand your process.

Reports and pricing

Report calculations are clearer, with an Add-On report and improved breakdowns. Pricing templates are easier to manage, and battery conversions are more accurate.

Improvements

• Quo contact management for organizing customer records

• Photo page redesigned for clarity

• Camera permission prompts on capture

• Gate lock support

• Timezones now display the company timezone

• Alert when a customer record is missing an email

Fixes

• Mobile map rendering restored

• Long-term booking edge cases resolved

• Google Analytics data redaction corrected

Custom domains

Serve your booking experience from your own domain. Configure a custom domain to keep branding consistent across customer-facing flows, this includes checkout links, instant booking links and any customer facing URLs. Custom domains also allow sending customer facing emails from your own email address.

You find this under Settings > Website, This feature is still in Beta.

Gate Locks

You can now setup gate locks for locations, Lockii will automatically generate a valid code for the customer and show it before allowing customers to proceed through the pickup process. This supports PIN based locks, iOT based locks and manual codes.

Checkout and bookings

• Discount codes now apply correctly on checkout links, with proper coupon expiry handling.

• Manual total changes now apply correctly to checkout links

• Safari booking flow fixed, plus a guard for late-placed bookings.

• Date and time filtering on the bookings page behaves predictably.

• Long-term booking code issues resolved.

Customers and verification

• Improved manual customer verification.

• Alerts when a customer has no email on file.

• Document expiry tracking.

• Identity data is now stored separately.

Inventory and business settings

• Improved Move stock between locations.

• Improved battery conversions for certain GPS trackers.

• Add your business ABN and set the company timezone.

Fixes

• Resolved photo upload button behavior.

• Fixed order page nesting on the Inbox.

• Addressed delayed message delivery.

It’s been a busy month at Lockii! We’ve doubled our customer base once again so we’ve spent the month chasing down edge cases and improving overall stability and of course most importantly conversion!!!

You should also see plenty of improvements across our mobile apps, including over a 100+ small improvements and fixes around Lockii.

Customer Identity Logs

We’ve released an update to how we store and track changes to customer accounts over time, including a full activity log of both changes to customers as well as changes to a customers identity information. We’ve also added tracked expiry to identity documents in Lockii meaning expired documents now automatically get removed from Lockii

Insurance Verification Availability

We’ve now made insurance verification more generally available to Lockii customers in the US. As part of this you’re now able to request customers verify their insurance information directly with their providers.

UI Overhaul

We’ve taken some time to do a large overhaul to the Lockii UI including a massive simplification of our sidebars. Lockii is growing rapidly at the moment and as we continue to add features to Lockii we think its important that information stays easily available without crowding your view so we’ve taken the time to make this clearer and easier to understand, and hidden away actions less commonly used into less obtrusive buttons ect.

Locations, locks, and operating hours

Operating hours are now configurable per day, per location. This means you can create a more details opening schedule as well as have locations only open on specific days.

Identity and verification

Manual customer verification is faster to work through, document expiry is tracked, and pickup/return photos now capture at higher resolution. Identity data is stored separately from the main record, and an optional upload path is available for pickup and return photos.

Coupon Improvements

We’ve expanded our support for coupons with a built in coupon expiry date and better information on usage and a better application experience for customers.

Mobile App Improvements

We’ve released sweeping updates to performance and reactivity to our mobile apps making them faster and easier to use.

Checkout and sharing

Checkout link pages have an Email button for sending directly to customers, and stock instant booking links can generate a QR code for print or in-person sharing.

Communications

Message sending now supports delayed delivery, a Positive Experience filter for targeted follow-ups, and additional filter options across communication rules.

Other Improvements

• Unpaid bookings filter on the bookings list

• Added the ability to add a business number (ABN, LLC #) to invoices.

• Shopify "Why Shopify" page for merchants evaluating the integration

• Reporting fixes - Faster loading!

• Optionally enable customers uploading photos for specific questions rather than just allowing in canvas uploads.

• You can now filter bookings based on payment status

• Checkout buttons can be tied to a specific location

• lock pin code updates now propagate to future bookings rather than only current ones.

• Improved GPS Return timing accuracy

• Added more checks for bookings placed well after they are due to start

• Added expanded options to filter communication sending

• Mobile app schedule page is now available.

• Archived stock availability issues fixed

Fixes

• On Hire totals now match the On Hire page

• Fixed Edge Case for maintenance reservations after products are moved.

• Fixed Bookings Browse Page Time & Date Filtering

• Infinite scroll restored on the bookings page

• Inbox page no longer breaks when nested under an order

• Simple pricing no longer stretches to infinite height

• Close button and layout corrected in the multi-image product modal

• Resolved button rendering issues on photo upload

Custom Charge Lines

Add custom charge lines to bookings for one-off fees and adjustments. You can add these directly from the item picker on both desktop and mobile. Customers will be able to see charge lines from their confirmation page, as well as get a copy of it when downloading invoices.

Schedule on mobile

The schedule page is now available in the mobile app, with smoother scrolling and improved performance when navigating across long date ranges. You can filter through items easily and ascertain availability with just a few taps!

This is now available in the Lockii Testflight Beta, if you don’t already have access, please reach out.

Extension Changes

We’ve revamped how booking extensions function under the hood to power a new set of features, including allowing you to create policy’s for when you would like to accept changes and more. This is now available in Beta and will be rolled out over the coming weeks.

Improvements

• Critical alerts for time-sensitive notifications

• Cleaner, more reliable links in outgoing emails

• Ride Dog Integration, Quickly connect new Ridedog trackers with a single click

• Expanded the amount of pickup and return photos you can request to 6. Please reach out if you need more.

• Smoother Google account linking

• Refined invite and signup flow

• Sessions now end cleanly when the app expires, removing the need to log out manually

Fixes

• Resolved pin issues in the booking extension

• Fixed a bug affecting archived stock

• Improvements To Customer Blocking & Charge Reporting.

• Removed duplicate text input on product forms

• Product category deletion now completes correctly

Blocked Customers

Block customers to prevent orders and bookings that you do not want to accept. You add rules by email, phone, or payment fingerprint, and the system automatically stops checkout, surfaces a clear warning to your team when manually doing bookings, and records the reason.

This reduces chargebacks, repeat abuse, and operational overhead while keeping frontline decisions simple.

Android App Beta

Use the Android app to manage orders, inventory, and pickups from the field. This gives mobile and on-site teams the speed and focus they need while keeping data consistent with the desktop experience. Contact us to join the beta.

In Other News, We Sponsored A Podcast!

We’ve always wanted support creators creating great content so we’ve started with Cal from Rent It Out, If you’re interested in sharing what you do and what you love about it, we’d be more than happy to refer you to the show!

Improvements

• Authentication: Simplify invite-based sign-up with clearer emails, a shorter flow, and better error recovery

• Database: Move orders to synced queries to speed up long-range exports and analytics

• Mobile: fix issues with coupons and service lines not showing.

• General: Better Teaching adds inline tips and guidance to help new users complete key tasks faster

• General: Workflow marketing design refresh improves readability of stages and outcomes

• Interface: Don’t show manual locks on the device list to reduce clutter and focus on connected hardware

• Interface: Improve schedule scrolling for smoother performance and easier navigation in large timelines

• Interface: Schedule can now scroll infinitely back into the past to load past months.

• Interface: Increase image resolution for sharper thumbnails and clearer zoomed views

• Interface: Styling improvements align spacing, typography, and component states for consistency

• Notifications: Remove TextBelt as the preselected SMS provider so you choose your provider explicitly

• Settings: Better Settings discovery with reorganized categories and clearer labels so you find controls faster

Fixes

• Bug: Fix double close button when viewing return photos so you see a single, consistent control

• Database: Fixed bug with archived stock so counts display and export accurately

• Interface: All locks no longer show as disabled; the list reflects real-time status correctly

• Interface: Product text inputs no longer render twice when editing items

• Settings: Product category deletion works reliably and reflects immediately in lists

Pickup Instructions

You can add clear pickup instructions that show to customers after they upload their photos and before they pickup their item, you can even embed their item code with {{code}}.

This reduces support questions and missed pickups by making next steps obvious. Instructions also print on tickets and appear in mobile views used by store teams.

UI Refresh

We spent our last few weeks staring at pixels very closely and hopefully you’ll be able to feel it in this latest update. Lockii has been growing quickly so we wanted to take the time to ensure every feature we are releasing maintains our quality standards. You should see a far simpler interface through most pages in Lockii especially for important pages like settings where we have greatly simplified how you manage your Lockii account.

Please take a look and give us some feedback!

Simpler Pricing Templates

As well as creating advanced pricing templates in settings you can now define simple pricing tiers directly on a product without needing to setup complex pricing logic, simply click use simple tiers and setup your pricing.

Improvements

• Interface: Increase image resolution for product galleries and exported PDFs so visuals look crisp on high‑density displays

• Interface: Styling improvements across dashboard and settings for better spacing, contrast, and typography consistency

• Settings: Better Settings discovery with clearer categories, quick links, and search to find options faster

Fixes

• Performance: Remove loading thing from stock page so you can scroll and filter without waiting on a redundant spinner

• Settings: Remove TextBelt as default already setup so no SMS provider is preselected and you choose one before sending

Demand Reporting & Web Analytics

Today we are releasing our web analytics and demand reporting platform.

Rental companies are becoming more like E-commerce businesses every single day, both in the way they operate (With 24/7 scalable operations) and in the ways they acquire customers, but rental software continues to treat companies the same.

Lockii analytics & demand reporting is our biggest step yet to change that. Lockii web analytics tracks customer visits on your site and creates an easy to understand, but powerful set of analytics that help you analyse your customer traffic, they’re purchasing patterns and more.

The Demand Report

The demand report is Lockii’s answer to “How should i grow my business”. We’ve built and trained our own machine learning algorithm to watch customer browsing, availability information and more, to find where you lose customers because you don’t have enough inventory. Wonder how many customers wanted to book your car trailer last week but couldn’t because it was already booked? Lockii can now identify these missed opportunities, and help you capitalize on them.

Expanded Standard Reporting

Data is the most powerful thing you can leverage to help grow your business and as part of this release we’ve revamped and expanded our existing reporting to showcase more important stats and make existing ones easier to read and understand.

Simple Pricing Templates

You can now create non reusable simple pricing tiers on every product to skip the extra work that comes along with created an advanced Lockii pricing template.

Improved SEO

We’re also beta testing a new layer of improved SEO injection for supported sites, if you’d like to test it out on your site simply put data-enable-schema="true"On your Lockii widget embed script.

Improvements

• Performance: Released another layer of performance improvements speeding Lockii’s page load speed up to just 1ms, 5x faster than our already loading fast loading time of 5ms (We couldn’t help ourselves)

• Widgets: Improved styling of date picker on smaller screens

• Widgets: Improved width management of widgets on different size screens and widget widths.

• Interface: Increase browse photo resolution so you see sharper, more detailed images in galleries and on detail pages, especially on high‑density displays.

• Interface: Match in‑app text styling to the web app so typography, spacing, and readability are consistent across platforms.

• Interface: Add sessions to the dashboard

• Interface: Add Web Analytics configuration to the widget and to the Lockii settings page.

• Signup: Cleaned up signup process to be faster again.

• Native App: Cleaned up error states and refresh notifications to be simpler and less intrusive, errors should only show when they are unrecoverable.

• Native App: Company selector height issues when loading fast.

• Native App: Also completed performance improvements to the way loading & preloading works.

Fixes

• Interface: Correct heading levels (H1–H5) on the homepage so screen readers and SEO tools interpret content in the right order.

Images & Improvements

Today we’re releasing a hotly requested feature, multiple product image support, you can now add multiple product images directly from product page, and customers can scroll through these both on the product browse list and on the product modal.

• Add multiple images to items so you can showcase products from different angles and improve customer confidence. Go to Items → Select an item → Images.

• Select verified addresses for locations so you reduce errors at pickup and drop-off and speed up checkout. Go to Settings → Locations.

• Create a new booking directly from a customer profile so you move faster from inquiry to confirmation. Go to Customers → Open customer → New booking.

• Start a booking from item detail pages with Book Now so you cut steps from browsing to checkout. Go to Items → View details → Book Now. Available today on all plans.

Browse API

Today we are also publicizing our browse API as another option to implement Lockii on your website alongside our existing prebuilt widgets and hosted pages.

Improvements

• Dashboard: Active Bookings Improvement - streamline the active bookings view with clearer sorting and faster scanning

• General: Booking Status "Late Pickup" - add a dedicated status to track overdue pickups and prompt action

• General: Create New booking from customer - start a booking from a customer profile to reduce clicks

• Interface: Address selection for locations - choose structured addresses to prevent typos and speed up form fill

• Interface: Multiple Pictures On Items - attach several photos per item to improve product presentation

• Interface: Multi Image Support - upload and reorder multiple images so you highlight the most important photo first

• Interface: Update Payment Page Text - clarify payment instructions to reduce confusion at checkout

• JSON Schema: Expanded the Json Schema for Lockii widgets to also include dynamic product information along with standard schema.

Fixes

• Bug: Fix Pricing Template Setup - create, save, and apply pricing templates without validation errors or missing fields

• Notifications: Bug with return issue notifications

• Performance: Fixup Availablity Queries - return accurate availability faster across date ranges and edge cases