Custom Charge Lines

Add custom charge lines to bookings for one-off fees and adjustments. You can add these directly from the item picker on both desktop and mobile. Customers will be able to see charge lines from their confirmation page, as well as get a copy of it when downloading invoices.

Schedule on mobile

The schedule page is now available in the mobile app, with smoother scrolling and improved performance when navigating across long date ranges. You can filter through items easily and ascertain availability with just a few taps!

This is now available in the Lockii Testflight Beta, if you don’t already have access, please reach out.

Extension Changes

We’ve revamped how booking extensions function under the hood to power a new set of features, including allowing you to create policy’s for when you would like to accept changes and more. This is now available in Beta and will be rolled out over the coming weeks.

Improvements

• Critical alerts for time-sensitive notifications

• Cleaner, more reliable links in outgoing emails

• Ride Dog Integration, Quickly connect new Ridedog trackers with a single click

• Expanded the amount of pickup and return photos you can request to 6. Please reach out if you need more.

• Smoother Google account linking

• Refined invite and signup flow

• Sessions now end cleanly when the app expires, removing the need to log out manually

Fixes

• Resolved pin issues in the booking extension

• Fixed a bug affecting archived stock

• Improvements To Customer Blocking & Charge Reporting.

• Removed duplicate text input on product forms

• Product category deletion now completes correctly

Blocked Customers

Block customers to prevent orders and bookings that you do not want to accept. You add rules by email, phone, or payment fingerprint, and the system automatically stops checkout, surfaces a clear warning to your team when manually doing bookings, and records the reason.

This reduces chargebacks, repeat abuse, and operational overhead while keeping frontline decisions simple.

Android App Beta

Use the Android app to manage orders, inventory, and pickups from the field. This gives mobile and on-site teams the speed and focus they need while keeping data consistent with the desktop experience. Contact us to join the beta.

In Other News, We Sponsored A Podcast!

We’ve always wanted support creators creating great content so we’ve started with Cal from Rent It Out, If you’re interested in sharing what you do and what you love about it, we’d be more than happy to refer you to the show!

Improvements

• Authentication: Simplify invite-based sign-up with clearer emails, a shorter flow, and better error recovery

• Database: Move orders to synced queries to speed up long-range exports and analytics

• Mobile: fix issues with coupons and service lines not showing.

• General: Better Teaching adds inline tips and guidance to help new users complete key tasks faster

• General: Workflow marketing design refresh improves readability of stages and outcomes

• Interface: Don’t show manual locks on the device list to reduce clutter and focus on connected hardware

• Interface: Improve schedule scrolling for smoother performance and easier navigation in large timelines

• Interface: Schedule can now scroll infinitely back into the past to load past months.

• Interface: Increase image resolution for sharper thumbnails and clearer zoomed views

• Interface: Styling improvements align spacing, typography, and component states for consistency

• Notifications: Remove TextBelt as the preselected SMS provider so you choose your provider explicitly

• Settings: Better Settings discovery with reorganized categories and clearer labels so you find controls faster

Fixes

• Bug: Fix double close button when viewing return photos so you see a single, consistent control

• Database: Fixed bug with archived stock so counts display and export accurately

• Interface: All locks no longer show as disabled; the list reflects real-time status correctly

• Interface: Product text inputs no longer render twice when editing items

• Settings: Product category deletion works reliably and reflects immediately in lists

Pickup Instructions

You can add clear pickup instructions that show to customers after they upload their photos and before they pickup their item, you can even embed their item code with {{code}}.

This reduces support questions and missed pickups by making next steps obvious. Instructions also print on tickets and appear in mobile views used by store teams.

UI Refresh

We spent our last few weeks staring at pixels very closely and hopefully you’ll be able to feel it in this latest update. Lockii has been growing quickly so we wanted to take the time to ensure every feature we are releasing maintains our quality standards. You should see a far simpler interface through most pages in Lockii especially for important pages like settings where we have greatly simplified how you manage your Lockii account.

Please take a look and give us some feedback!

Simpler Pricing Templates

As well as creating advanced pricing templates in settings you can now define simple pricing tiers directly on a product without needing to setup complex pricing logic, simply click use simple tiers and setup your pricing.

Improvements

• Interface: Increase image resolution for product galleries and exported PDFs so visuals look crisp on high‑density displays

• Interface: Styling improvements across dashboard and settings for better spacing, contrast, and typography consistency

• Settings: Better Settings discovery with clearer categories, quick links, and search to find options faster

Fixes

• Performance: Remove loading thing from stock page so you can scroll and filter without waiting on a redundant spinner

• Settings: Remove TextBelt as default already setup so no SMS provider is preselected and you choose one before sending

Demand Reporting & Web Analytics

Today we are releasing our web analytics and demand reporting platform.

Rental companies are becoming more like E-commerce businesses every single day, both in the way they operate (With 24/7 scalable operations) and in the ways they acquire customers, but rental software continues to treat companies the same.

Lockii analytics & demand reporting is our biggest step yet to change that. Lockii web analytics tracks customer visits on your site and creates an easy to understand, but powerful set of analytics that help you analyse your customer traffic, they’re purchasing patterns and more.

The Demand Report

The demand report is Lockii’s answer to “How should i grow my business”. We’ve built and trained our own machine learning algorithm to watch customer browsing, availability information and more, to find where you lose customers because you don’t have enough inventory. Wonder how many customers wanted to book your car trailer last week but couldn’t because it was already booked? Lockii can now identify these missed opportunities, and help you capitalize on them.

Expanded Standard Reporting

Data is the most powerful thing you can leverage to help grow your business and as part of this release we’ve revamped and expanded our existing reporting to showcase more important stats and make existing ones easier to read and understand.

Simple Pricing Templates

You can now create non reusable simple pricing tiers on every product to skip the extra work that comes along with created an advanced Lockii pricing template.

Improved SEO

We’re also beta testing a new layer of improved SEO injection for supported sites, if you’d like to test it out on your site simply put data-enable-schema="true"On your Lockii widget embed script.

Improvements

• Performance: Released another layer of performance improvements speeding Lockii’s page load speed up to just 1ms, 5x faster than our already loading fast loading time of 5ms (We couldn’t help ourselves)

• Widgets: Improved styling of date picker on smaller screens

• Widgets: Improved width management of widgets on different size screens and widget widths.

• Interface: Increase browse photo resolution so you see sharper, more detailed images in galleries and on detail pages, especially on high‑density displays.

• Interface: Match in‑app text styling to the web app so typography, spacing, and readability are consistent across platforms.

• Interface: Add sessions to the dashboard

• Interface: Add Web Analytics configuration to the widget and to the Lockii settings page.

• Signup: Cleaned up signup process to be faster again.

• Native App: Cleaned up error states and refresh notifications to be simpler and less intrusive, errors should only show when they are unrecoverable.

• Native App: Company selector height issues when loading fast.

• Native App: Also completed performance improvements to the way loading & preloading works.

Fixes

• Interface: Correct heading levels (H1–H5) on the homepage so screen readers and SEO tools interpret content in the right order.

Images & Improvements

Today we’re releasing a hotly requested feature, multiple product image support, you can now add multiple product images directly from product page, and customers can scroll through these both on the product browse list and on the product modal.

• Add multiple images to items so you can showcase products from different angles and improve customer confidence. Go to Items → Select an item → Images.

• Select verified addresses for locations so you reduce errors at pickup and drop-off and speed up checkout. Go to Settings → Locations.

• Create a new booking directly from a customer profile so you move faster from inquiry to confirmation. Go to Customers → Open customer → New booking.

• Start a booking from item detail pages with Book Now so you cut steps from browsing to checkout. Go to Items → View details → Book Now. Available today on all plans.

Browse API

Today we are also publicizing our browse API as another option to implement Lockii on your website alongside our existing prebuilt widgets and hosted pages.

Improvements

• Dashboard: Active Bookings Improvement - streamline the active bookings view with clearer sorting and faster scanning

• General: Booking Status "Late Pickup" - add a dedicated status to track overdue pickups and prompt action

• General: Create New booking from customer - start a booking from a customer profile to reduce clicks

• Interface: Address selection for locations - choose structured addresses to prevent typos and speed up form fill

• Interface: Multiple Pictures On Items - attach several photos per item to improve product presentation

• Interface: Multi Image Support - upload and reorder multiple images so you highlight the most important photo first

• Interface: Update Payment Page Text - clarify payment instructions to reduce confusion at checkout

• JSON Schema: Expanded the Json Schema for Lockii widgets to also include dynamic product information along with standard schema.

Fixes

• Bug: Fix Pricing Template Setup - create, save, and apply pricing templates without validation errors or missing fields

• Notifications: Bug with return issue notifications

• Performance: Fixup Availablity Queries - return accurate availability faster across date ranges and edge cases

Granular Permissions and User Management

Add teammates, assign roles, and limit what each user can see and do. You can define access to settings, reporting, limit users access to specific locations and more. This is built specifically to support multi location growth, location partners, franchising and more. Setup franchisees, location partners and more with access to only the parts of Lockii you wish them to see.

Perfect for building marketplaces and or growing your maintenance team.

Test out these new features by going to Settings > Manage Members.

Secondary Features

This release also streamlines the booking experience and clarifies payment copy, making it simpler for customers to proceed with confidence.

Improvements

• Authentication: Check permissions across key workflows so users only access what their role allows

• Authentication: Enable removing permissions, giving you control to revoke access as responsibilities change

• Authentication: Update all relevant areas to consistently enforce permissions for a predictable experience

• Editor: Update payment page text to provide clearer guidance and reduce checkout confusion

• Interface: Change “View Details” to “Book Now” to create a more direct, action-oriented booking path

Fixes

• Bug: Fix Pricing Template setup so new and existing templates load and apply correctly

• Database: Fix availability queries to return accurate slot results and prevent missing or duplicate times

• Database: Optimized searching across all of Lockii

Mobile App

Work from anywhere with the new Lockii Mobile App, This week we launch into public Beta for iOS with android coming shortly after in the coming weeks.

Join the iOS Beta: https://testflight.apple.com/join/B6r1fsJS

The Lockii Native App is still in beta, you may experience issues or edge cases, please report as much as you can so we can ensure we support as many devices as possible!

You can manage bookings, triage your inbox, and receive real-time alerts in a layout built for touch. Navigation is streamlined, key actions sit one tap away, and deep links open directly to the right screen so you move faster when you’re away from your desk.

Stay on top of what matters with configurable push notifications. Choose the events that trigger alerts, mentions, approvals, payment outcomes, and decide how and when you’re notified.

Put data directly on your home screen with both lock screen widgets and home screen widgets to give you on the fly updates without even opening the Lockii app.

Improvements

• Settings: Add the option to configure date and time formats (MM/DD/YYYY) to match regional preferences

• Time Picker: Update the date time picker to perform better and follow an easier to understand pattern of date selection.

• Checkout Link: Easily generate checkout links to send to customers so they can finish the checkout without needing to create the cart themselves.

• Widgets: Improved widget support for specific versions of iOS and Firefox to increase the amount of customers Lockii can support.

• Widgets: Added fallback support older android devices.

• Widgets: Improved the selectors for the cart button widget.

• Authentication: Add fallback handling for users without a company so you can invite and activate individual accounts without blocking sign-in

• Authentication: Improve login reliability to reduce edge-case session drops and intermittent timeouts during sign-in

• Authentication: Scraping security update to better detect automated traffic and protect accounts from scripted abuse

• Dashboard: Check Activity Log to provide clearer audit trails with consistent timestamps and user attribution

• Dashboard: Setup PostHog to strengthen analytics coverage and surface product usage insights

• Database: Check long query materialisation issues to reduce latency spikes on heavy reports

• Improvement: Improve Coupon Applying with clearer validation and immediate discount previews at checkout

• Improvement: Improve Availability Date Selector for more accurate inventory scheduling and fewer invalid ranges

• Interface: Decide on chip vs action blocks for stock and customer pages to standardize interactions and reduce misclicks

• Interface: Improve Widget Data mapping to show the most relevant fields and remove redundant inputs

• Interface: Make Date Picker Taller for easier selection on touch devices and small screens

• Mobile: Make Portal Mobile Friendly to improve readability, spacing, and tap targets across key pages

• Notifications: Grey Out Notification Text for read items to improve scannability

• Notifications: Improve Notification Text for clearer subjects and consistent action verbs

Fixes

• Bug: Fix Identity & Stripe layout so billing forms render correctly on all screen sizes

• Interface: Fix black flash on reopen and smooth page transitions for a more stable navigation experience

Quo integration

Connect Quo to enable SMS from your QUO numbers, outbound sms will be available to be seen and managed in your QUO dashboard alongside other customer support SMS & Phone calls you may receive allowing you to get one view of your entire customer communication journey.

AI Integrations

Account Management & Automation

Use the Lockii User MCP to safely pull real-time context from your account. You can use this to connect Lockii to Most tools, including chatGPT, Claude, Gemini, OpenClaw and more. You can ask for next availability, summarize bookings, update products, manage inventory and more, all while respecting roles and data scopes. Requests are audited and rate-limited, giving you a useful assistant without exposing more than intended.

Customer Support

Connect Lockii directly to your AI customer support tools to enable them action user requests and get live information about bookings without exposing sensitive user data. This uses the standard AI protocol “MCP” and as such should support any customer support tool that offers AI Integrations.

We’re working on a built in customer support agent. However we will always expose public versions of our MCPs if you wish to integrate Lockii with an alternative customer support solution.

Checkout links

Create reliable checkout links that get customers to the right place faster. You can set a default checkout location, prefill cart items, and other data. Send this link to your customer to have them pay, agree to your contract and follow the standard booking process without needing your help.

Improvements

• Improvement: Improve coupon visibility on mobile with clearer placement near totals and better contrast, so customers find and apply discounts without hunting

• Search: Trim search fields to ignore accidental leading or trailing spaces in global and table searches for more consistent results

• Settings: Remove inbox choice from inbox notification configuration to simplify options and reduce misrouted alerts

• Improvement: Comprehensive report filters

• Improvement: Signup skip for website domain

• Improvement: Add location to Issue page

• Improvement: Improved the process of adding products to a booking.

• Bug: Prevent double bookings and honor maintenance blocks so overlapping reservations no longer slip through calendar checks

• Bug: Correct mobile customer logo sizing so logos display crisply without overflow or clipping

• General: Fix instant checkout link routing so links open the correct location and respect expiry and inventory settings

• General: Resolve item assignment issues so selected items stay attached to bookings and availability updates correctly

• Interface: Ensure pickup form UI events appear in the activity log for full audit visibility