Lockii
Lockii
Docs
  • Docs
  • Changelog
  • Feature requests
  • Support portal

How can I help?

Getting Started

Setting Up Your Account

The quick start guide for Lockii.

Getting Started With Self Hire

How to setup, or transfer to, a fully self service rental setup

What Is Lockii?

What should Lockii be used for and how it works.

Websites & Embeds

Embedding Widgets On Your Site

Get Lockii setup on your website in under 5 minutes!

Analytics Integration

Setup Google & Facebook Pixel Support

Ways To Implement Lockii

The different options we offer to setup Lockii and take bookings from your website.

Setting Up a Custom Domain

Integrations

Connecting Stripe Identity

Connect stripe identity to verify customers identitys before pickup

Connecting Stripe Payments

Connect Stripe Payments To Lockii

Connecting An SMS Provider

Sending texts and mms with Lockii

Connecting A GPS Provider

Supporting location based updates.

Connecting iglooHome Locks

A few simple steps to get you up and hiring.

Connecting Zapier

Connecting Insurance Verification

Marketplace Import

Twilio Registration Requirements

Website and booking process steps to meet Twilio Registration Requirements.

Back Office

Team Members & Permissions

Invite staff, assign roles, and control who can access bookings, inventory, and reporting.

Managing Locations

Set up hire locations with addresses, operating hours, and access locks.

Configuring Pricing

Configure hire rates, discounts, and optional extras like insurance or equipment.

Using the Schedule & Availability View

See every booking and maintenance window on a timeline — and spot gaps before they cost you revenue.

Customizing Pickup & Return Flows

Configure the customer pickup wizard, return forms, photo requirements, and quiz steps.

Managing Customers

Store customer details, verify identities, view booking history, and block repeat offenders.

Managing Your Inbox & Alerts

Stay on top of overdue bookings, return issues, payments, and maintenance alerts.

Company Settings Overview

A map of every settings tab — company details, preferences, billing, language, and more.

Stock Units & Instant Book Links

Manage individual items, assign locks and trackers, and generate QR booking links.

Creating & Managing Bookings

How to create, edit and manage orders in the backend.

Reporting & Analytics

Understand booking trends, item performance, customer behaviour, demand gaps, and web traffic.

Lockii Mobile App

Manage bookings, stock, and notifications on the go with the iOS operator app.

Using the Dashboard

Your fleet overview — see what's on hire, what's available, and how today is tracking.

Using the Bookings List

Search, filter, and export your bookings — and jump into any booking to manage it.

Global Search

Jump to any booking, customer, product, or setting from anywhere in the app.

Automated Customer Communications

Send the right email or SMS at the right time — confirmations, reminders, lock codes, and more.

Maintenance Management

Schedule service windows, block availability, and keep your fleet in good shape.

Products & Inventory

Set up your product catalog with pricing, images, categories, and stock units.

Customizing Customer-Facing Language

Team Comments & Mentions

Comments on Bookings & Customers

Managing Booking Change Requests

Handover Proof Documents

Managing Locations

Revenue Recovery for Failed Card Charges

Inbox Notifications and Alerts

Configuring Pickup and Return Questions

Managing Product Photos

Time-Based Pricing Modifiers

Managing Add-ons

Customer Experience

Find My Booking

How customers look up an existing booking by email when they've lost their confirmation.

Instant Book & QR Codes

Let customers book a specific item on-site by scanning a QR code or NFC tag.

Customer Returns

How customers return items, submit photos, and confirm their hire is complete.

Customer Online Checkout

How customers browse, select dates, and pay for a hire on your website.

Extending a Booking

How customers extend their hire period and pay the difference online.

Customer Pickup & Lock Codes

How customers collect their item, complete the pickup wizard, and unlock with their code.

Customer Location Access

Customer Booking Changes

Customer Accounts

API & MCP

Building a Marketplace App

Connect your marketplace or OTA to Lockii so operators can publish inventory and you can check availability and create bookings.

User MCP

Connect AI tools like ChatGPT, Claude, and Cursor to manage your Lockii account via MCP.

Login with Lockii

Authenticate REST API and MCP integrations by letting users sign in with their Lockii account.

Building a Lockii App

Register a third-party app so operators can connect it from Integrations and grant scoped offline access to the Lockii API.

Customer MCP

We currently support connecting to AI support tools via a customer specific MCP

Lockii REST API

Programmatic access to bookings, customers, inventory, and operations via the Lockii REST API.

Booking API

Extend the Lockii booking process with your own custom UI and flows