<h2>What Is Lockii?</h2>Lockii is automated self-service rental software for hire businesses that want to offer fully contactless rentals. It lets you hire out almost anything — from trailers, kayaks, canoes and equipment, through to space hire and paddle boards — without needing staff on-site for every booking.With Lockii, your customers can discover items, book online, unlock using digital locks, extend their bookings and return items on their own. Behind the scenes, Lockii connects bookings, payments, locks, GPS tracking and messaging into a single system, so you can scale to many locations with minimal admin.<hr><h2>Who Lockii Is For</h2>Lockii is built for rental and hire businesses that want to:<ul class="accent-bullets"><li>Offer 24/7, contactless pickup and drop-off</li><li>Reduce manual handovers and customer support</li><li>Expand to new locations without adding staff</li><li>Turn a side hustle into a scalable, multi-location operation</li></ul>Typical use cases include:<ul class="accent-bullets"><li>Trailer hire</li><li>Kayak, canoe and paddle board hire</li><li>Equipment and tool hire</li><li>Bike, scooter, surf and other vehicle hire</li><li>Space hire (e.g. lockers, storage, parking)</li><li>“Anything” else that can be hired with a lock and a schedule</li></ul><hr><h2>What Lockii Does (In Plain English)</h2>Lockii brings together everything you need to run a self-service rental operation:<ol class="steps-list"><li>Accepts bookings online 24/7 Customers can book through embeddable widgets on your website, hosted pages, or instant booking QR/NFC codes on your items.</li><li>Verifies customer identity (optional) You can require customers to verify their identity documents during checkout to keep your fleet secure.</li><li>Assigns stock and generates lock codes Lockii automatically assigns the most efficient item for each booking and generates a time-limited pin code for compatible smart locks (e.g. igloohome). The code only works for the duration of the booking.</li><li>Keeps customers informed automatically Email and SMS automations are sent throughout the booking lifecycle, including confirmations, reminders, pickup/return details and more.</li><li>Guides customers through pickup and return Customers pick up at their convenience using their lock code, then return items by following a guided process that can include forms, photos and GPS location checks.</li><li>Keeps you InformedLockii monitors customers bookings and notifies you when things go wrong, when bookings are overdue or when customers forget to fill out forms meaning you can always keep on top of bookings no matter how many you have</li><li>Logs, tracks and reports on everything Lockii keeps an audit log for every item and booking, tracks location via GPS where supported, and gives you reporting that goes beyond just revenue.</li></ol>The result: around 95% of bookings never need a human to step in, letting you focus on growing your business instead of handing out keys.<hr><h2>Key Features</h2><h3>1. Fully Online Booking &amp; Customer Experience</h3><ul class="accent-bullets"><li>24/7 online bookings Embed Lockii’s booking widgets into your website or link to hosted pages to accept bookings at any time.</li><li>Instant bookings via QR &amp; NFC Place QR codes or NFC tags on items so customers can start an in-person booking from their phone.</li><li>Customer self-service Customers can:<ul class="accent-bullets"><li>Make and manage bookings online</li><li>Extend bookings and pay the difference without contacting support</li><li>View their lock code and booking details on a confirmation page</li></ul></li><li>Identity verification (optional) Require customers to verify their identity documents as part of the booking flow, adding a layer of security for high-value or high-risk items.</li><li>Automated messaging Configure email and SMS schedules so customers:<ul class="accent-bullets"><li>Receive confirmation and lock code details</li><li>Get reminders before pickup and return</li><li>Are notified about extensions, issues or follow-up steps</li></ul></li></ul>This gives your customers a smooth, modern, self-service experience while reducing inbound support requests.<hr><h3>2. Back Office &amp; Fleet Management</h3>Lockii is designed as “one pane of glass” to run a contactless hire business.<ul class="accent-bullets"><li>Proactive Alerting<ul class="accent-bullets"><li>Be alerted when bookings are running late</li><li>Be alerted to customer issues </li><li>Get notified when customers extend their bookings</li><li>Get alerts when GPS detects stolen items</li></ul></li><li>Inventory &amp; schedule management<ul class="accent-bullets"><li>See all items in one place with accurate status and availability</li><li>View and edit schedules across your fleet with a calendar / schedule view</li><li>Block out items for maintenance and track important service dates</li><li>Use an item audit log to track history and condition over time</li></ul></li><li>Seamless lock integration<ul class="accent-bullets"><li>Integrate compatible digital locks so codes are generated and updated automatically</li><li>Use deterministic codes so there are no out-of-date or reused codes</li></ul></li><li>GPS tracking<ul class="accent-bullets"><li>Track where items are (for supported devices)</li><li>Automatically log pickup and return locations</li><li>Be notified of potential theft or missing items quickly</li></ul></li><li>Return forms &amp; photos<ul class="accent-bullets"><li>Collect photos and forms at return to document condition</li><li>Trace damage through the item’s return history</li><li>Ensure a consistent return process across all customers and locations</li></ul></li><li>Multi-location support<ul class="accent-bullets"><li>Support many locations, including cross-location upselling</li><li>Localise the experience so customers find the closest or best option</li><li>Scale from a few to hundreds of locations without reinventing your workflow</li></ul></li><li>Message automation tools<ul class="accent-bullets"><li>Build message workflows with an inline variable editor</li><li>Configure schedules and rules to match your customer journey</li><li>Keep communications consistent and on-brand across locations</li></ul></li><li>Actionable reporting<ul class="accent-bullets"><li>Go beyond revenue totals and see:<ul class="accent-bullets"><li>Extensions and their impact</li><li>Pricing distribution</li><li>Utilisation across your fleet</li></ul></li><li>Use data to refine pricing, inventory and operations</li></ul></li></ul><hr><h3>3. Integrations &amp; Payments</h3>Lockii is designed to connect with the tools you already use:<ul class="accent-bullets"><li>Website / CMS integrations<ul class="accent-bullets"><li>Embed booking widgets into your existing website</li><li>Use hosted pages when you don’t want to manage a full site</li></ul></li><li>Lock integrations<ul class="accent-bullets"><li>Connect to compatible digital locks (e.g. igloohome) for automated code generation</li></ul></li><li>Payment providers<ul class="accent-bullets"><li>Use PCI-certified payment processors (such as Stripe) for secure, compliant online payments</li></ul></li><li>Other tools<ul class="accent-bullets"><li>Integrations are designed to help you automate more of your workflow as you grow</li></ul></li></ul><hr><h2>How a Typical Lockii Booking Works</h2>Here’s what a standard self-service booking flow looks like from end to end:<h3> 1 - Customer books online</h3><ul class="accent-bullets"><li>Finds an item on your website or via a QR/NFC tag</li><li>Selects dates/times and any add-ons (e.g. insurance, extra equipment)</li><li>Completes identity verification if required</li><li>Pays online and receives a confirmation<h3>2 - Item and lock code are assigned</h3></li></ul><ul class="accent-bullets"><li>Lockii automatically selects the best item based on availability and utilisation</li><li>Generates a time-limited lock code for the booking</li><li>Sends the code and pickup instructions via email/SMS and the confirmation page<h3>3 - Customer picks up the item</h3></li></ul><ul class="accent-bullets"><li>Arrives at the location at their chosen time</li><li>Uses the code to unlock the item (no staff needed)</li><li>GPS or other tracking tools can log pickup</li><li>You’ll be notified of any issues here.<h3>4 - During the booking</h3></li></ul><ul class="accent-bullets"><li>Automated messages keep customers informed</li><li>Customers can extend the booking online and pay the difference</li><li>You can monitor status and location through the back office if needed</li><li>You will be notified of bookings be overdue, or issues with GPS tracking<h3>5 - Customer returns the item</h3></li></ul><ul class="accent-bullets"><li>Follows return instructions</li><li>Uploads photos and completes return forms as configured</li><li>GPS and/or other checks confirm the item is back</li><li>You'll be notified of any issues here<h3>6 - Item becomes available again</h3></li></ul><ul class="accent-bullets"><li>Lockii updates the item’s status and schedule</li><li>Return data (photos, forms, timestamps) is stored in the audit log</li><li>The item is ready for the next booking</li></ul><hr><h2>Benefits of Using Lockii</h2>For your business:<ul class="accent-bullets"><li>Reduce staff time spent on handovers and coordination</li><li>Increase utilisation across your fleet (more bookings per item)</li><li>Expand to more locations without proportional staffing costs</li><li>Standardise processes and reduce errors</li><li>Get clearer visibility into performance and issues</li></ul>For your customers:<ul class="accent-bullets"><li>Book at any time, from anywhere</li><li>Pick up and return at their convenience</li><li>Transparent, automated communications (no chasing)</li><li>Modern, contactless experience they can trust</li></ul><hr><h2>Our Mission</h2>Lockii is purpose-built for self-service hire. It started with one of the first self-service paddleboard vending machines in regional Australia, and has grown into a platform supporting self-service rentals around the world.Our mission is to democratise self-service rental technology so anyone can build and scale their own self-hire business—without needing a million-dollar software budget.If you’re ready to set up your automated, self-service rental business, you can get started with Lockii or book a meeting with our team to see how it fits your model.

Getting Started

What Is Lockii?

Setting Up Your Account

Getting Started With Self Hire

Embedding On Your Site 

Analytics Integration

Websites & Embeds

Connecting Stripe Identity

Connecting Stripe Payments

Connecting An SMS Provider

Connecting A GPS Provider

Connecting iglooHome Locks

Connecting Zapier

Connecting Customer Support Tools

Integrations

Get an overview of how to setup and connect Lockii to all your tools.

Docs

Lockii