Customers can extend their booking without contacting support. They pick a new end date, see the prorated price difference, and pay online. Lockii updates the booking, lock code, approve booking changes, and schedule automAtically.
Customer URL: https://book.lockii.app/{your-company}/edit/{orderId}/extend
The legacy extension URL (/extend/{orderId}) redirects here automatically.
Customer opens the extension flow from their confirmation page, booking email, or extension link.
They select a new end date.
Lockii calculates the additional cost based on your pricing template.
Customer pays the difference via Stripe.
The booking is updated. Lock code validity extends to the new end time.
You receive a notification in your Inbox when a change needs review, or the extension applies instantly when your policy allows it.
Extensions are part of Lockii's booking change requests system. See Customer Booking Changes for the full customer flow and Managing Booking Change Requests for policy setup.
Copy an extension link from the booking editor (three-dot menu → Extension Link).
Include the extension link in your communication templates.
Configure how extensions are handled under Settings → Preferences → Booking change requests (Extend hire policy).
View extension history in the booking activity timeline.
When a customer submits a change that needs approval, it appears on the booking and in your Inbox. Open the request to review dates, location, items, or cancellation details, then approve or reject.
For paid changes you can charge the saved card, send the customer a payment link, or apply the change without charging when they have agreed to waive the fee. For cancellations, choose the refund percentage before confirming.
See Managing Booking Change Requests for full policy and approval guidance.
Policy mode
What happens
When you mark a booking as picked up or returned manually, Lockii can still capture condition photos if you have photo steps configured under Settings → Booking Flow.
Open the booking and choose Manually Pick Up or Manually Return from the three-dot menu.
Enter an optional reason.
If pickup or return photo steps exist, add photos for each step shown. Photos are optional.
Confirm. Lockii stores the photos on the booking the same way as the customer self-serve flow.
Use this when staff complete pickup or return on behalf of a customer but you still want a photo record.
Use Manually Pickup or Manually Return when staff complete the handover instead of the customer using the self-service flow. Lockii updates the booking status, logs the action on the timeline, and makes the item available again after a return.
When you open either dialog you can:
Add an optional reason (for example "Handed over at counter")
Attach photos that match your configured pickup or return photo steps
Photo chips only appear if you have photo requirements set in Settings → Booking Flow. Photos are optional. Attach them when you want condition evidence on the booking record.
After a manual pickup, the customer no longer needs to complete the pickup wizard on their phone.
Use Manually Pick Up when a customer collected their item without completing the automated pickup flow. Lockii marks the booking as picked up and records your reason.
If you have pickup photo steps configured in Settings → Booking Flow, you can attach photos during manual pickup. These are stored on the booking the same way as customer-submitted pickup photos.
Auto approve always
Customer extends and pays online. The booking updates without chstaff review, and team comments, and team comments.
Auto approve until
See Comments on Bookings & Customers for the full comment guide.
Auto-approves if the request is made within the hours-before-start window you set. Otherwise it needs staff approval.
Always needs approval
Customer submits the request. You approve it in the Inbox or booking editor before it applies.
Not allowed
Customers cannot extend from the manage booking page.
Staff pickup: Three-dot menu → Manually Pick Up → enter reason and optional photos.
In-person pickup without the customer flow: Three-dot menu → Manually Pick Up → add optional reason and photos → confirm.
Extensions are a significant revenue driver. Mention the option in your return reminder messages.
Lock codes automatically update for iglooHome locks when a booking is extended.
Attach pickup photos during a manual pickup when you require condition photos in your booking flow.
If a customer cannot extend (for example another booking follows), they see an availability error.
New Lockii accounts default to auto-approved extensions. Review your change request policies before going live if you want staff to approve every extension.
