Handover Proof Documents

The Handover Proof Document is a downloadable PDF that bundles pickup and return evidence from a booking into one file. Lockii builds it automatically from timestamps, photos, quiz answers, GPS data, and notes already stored on the booking.

Use it when you need a single record for insurance claims, damage disputes, or internal audits without copying details from multiple screens.

In the app: Open Return Details from any booking with pickup or return evidence in the dashboard

What the PDF includes

When available on the booking, the handover proof PDF contains:

• Customer and company details

• Hire location

• Item and stock unit information

• Pickup and return timestamps

• GPS pickup and return times (when the item has a tracker)

• Customer photos from pickup and return flows

• Quiz and form responses from pickup and return steps

• Manual pickup or return notes from staff

• Customer issue notes reported during pickup or return

Lockii only enables the export button when at least one of these exists on the booking.

Quick guide

Download from Return Details

1. Open the booking in the web dashboard.

2. Click the pickup/return status card on the booking page, or open Return Details from an inbox return notification or the booking timeline.

3. In the Return Details header, click the Handover Proof Document button (document icon).

4. Wait for photos to load in the preview.

5. Click Download to save the PDF to your device.

The file is named handover-proof-{booking-number}.pdf.

When the button is disabled

The handover proof button stays greyed out until the booking has pickup or return evidence, such as:

• A recorded pickup or return time

• GPS pickup or return detection

• Customer or staff photos

• Quiz responses

• Manual pickup or return notes

• Customer issue notes

Once the customer completes pickup or return (or staff record it manually), the button becomes available.

Mobile app

Handover proof PDF export is available in the web app only. On mobile, you can still review pickup and return photos, quiz answers, and timestamps from the booking Forms screen.

Tips

• Configure at least one pickup photo and one return photo in Settings → Booking Flow so every hire builds useful proof automatically.

• Download the PDF after a return issue is reported so you have a complete file ready for your insurer or team.

• Pair handover proof with GPS tracking when items have trackers. GPS timestamps appear in the PDF alongside customer-submitted evidence.