The Inbox is Lockii's proactive alerting system. Instead of checking every booking manually, Lockii monitors your fleet and surfaces things that need attention. Overdue hires, return issues, failed payments, booking change requests, AI support escalations, maintenance due dates, team comment mentions, and more.
In the app: Inbox
Lockii creates notifications for events like:
Overdue bookings — hire period has ended but the item isn't returned
Return issues — customer reported a problem during return
Pickup issues — customer had trouble at pickup
Booking change requests — customer requested a change that needs your approval
Booking changes applied — a customer change was applied automatically under your policies
Payment events — payment requests paid or outstanding
Extensions — customer extended their booking
Support escalations — the AI support assistant handed a conversation to your team
Support chat completed — an AI support conversation finished (resolved, escalated, or abandoned)
Maintenance due — scheduled service is coming up
Unknown pickup — GPS detected movement without a confirmed pickup
Late or forgotten returns — item hasn't been returned on time
Comment mentions — a teammate @mentioned you on a booking or customer
Comment thread replies — someone replied in a comment thread you joined
Comment notifications include a preview of the message and the booking or customer reference, so you can decide whether to open it at a glance.
If a team member only has access to specific locations, their Inbox shows alerts for those locations plus company-wide alerts. Lockii filters automatically based on each person's permissions.
Location-specific alerts (for example overdue bookings, return issues, or marketplace imports) only appear for locations that person can access.
Company-wide alerts (for example some payment or organisation events) still appear for everyone who has permission to receive that notification type.
Managers with access to all locations see the full Inbox. Frontline staff at one depot only see what matters to their site.
The same location filtering applies in the Lockii mobile app Inbox tab.
Open Inbox from the sidebar.
Unread items appear highlighted. Click any notification to open the related record in the right panel.
Right-click (or long-press on mobile) to Mark as read or Mark as unread.
Click a notification. Lockii opens the relevant booking, customer, product, stock unit, return review, change request, or support chat in the split panel.
Take action directly (for example contact the customer, approve a booking change, mark as returned, review return photos, reply to a comment, or follow up on a support chat).
The notification is marked read once you've opened it.
When a customer submits a change that needs approval, open the Booking Change Request notification to review what changed. Approve or reject from the inbox panel, or open the full change request view. See Managing Booking Change Requests.
If you use the AI support chat on your booking pages, Lockii sends inbox alerts when:
A conversation is escalated to your team (with the reason and a short summary)
A conversation is completed (resolved by the assistant, escalated, or abandoned)
Open the notification to read the full transcript, update the conversation status, or copy a shareable support chat link for a teammate.
On mobile, open support chats from the Inbox tab and use the same status controls from the conversation detail screen.
When you open a comment mention or thread reply, Lockii takes you straight to the activity timeline so you can read the note and reply without hunting for it.
Booking comments — opens the booking in the inbox panel with the activity sidebar visible.
Customer comments — opens the customer profile with the activity sidebar visible.
Reply from the comment box in the sidebar. Type @ to pull in another teammate if needed.
Click the settings icon in the Inbox header.
Toggle notification types on or off based on your workflow.
Your preferences are saved per user.
You can turn Comment Mention, Comment Thread Reply, Support Escalation, and Support Chat Completed on or off independently for push and email delivery.
Lockii only shows notification types your role is allowed to receive. If a toggle is missing, your role does not include permission for that alert type.
Use the Mark all read action in the header to clear the unread count.
Notifications remain in the list for reference.
Treat the Inbox like your morning checklist. Most operators can run contactless fleets by checking here once or twice a day.
Return and pickup issue notifications link directly to the customer's submitted photos and answers.
Pair the Inbox with Automated Customer Communications so customers are reminded before you need to intervene.
See Comments on Bookings & Customers for how team comments and @mentions work.
Use @ mentions in team comments to pull a specific teammate into a booking without a separate message.
Give location-limited staff booking read access for the sites they work at so their Inbox stays focused on local hires.
