The Inbox is Lockii's proactive alerting system. Instead of checking every booking manually, Lockii monitors your fleet and surfaces things that need attention — overdue hires, return issues, failed payments, maintenance due dates, and more.
In the app: Inbox
What you'll see in the Inbox
Lockii creates notifications for events like:
- Overdue bookings — hire period has ended but the item isn't returned
- Return issues — customer reported a problem during return
- Pickup issues — customer had trouble at pickup
- Payment events — payment requests paid or outstanding
- Extensions — customer extended their booking
- Maintenance due — scheduled service is coming up
- Unknown pickup — GPS detected movement without a confirmed pickup
- Late or forgotten returns — item hasn't been returned on time
Quick guide
Review notifications
- Open Inbox from the sidebar.
- Unread items appear highlighted. Click any notification to open the related record in the right panel.
- Right-click (or long-press on mobile) to Mark as read or Mark as unread.
Act on a notification
- Click a notification — Lockii opens the relevant booking, customer, product, stock unit, or return review in the split panel.
- Take action directly (e.g. contact the customer, mark as returned, review return photos).
- The notification is marked read once you've opened it.
Configure which alerts you receive
- Click the settings icon in the Inbox header.
- Toggle notification types on or off based on your workflow.
- Your preferences are saved per user.
Mark all as read
- Use the Mark all read action in the header to clear the unread count.
- Notifications remain in the list for reference.
Tips
- Treat the Inbox like your morning checklist — most operators can run contactless fleets by checking here once or twice a day.
- Return and pickup issue notifications link directly to the customer's submitted photos and answers.
- Pair the Inbox with Automated Customer Communications so customers are reminded before you need to intervene.
