Lockii
Lockii
Docs
  • Docs
  • Changelog
  • Feature requests
  • Support portal
    • Team Members & Permissions
    • Managing Locations
    • Configuring Pricing
    • Using the Schedule & Availability View
    • Customizing Pickup & Return Flows
    • Managing Customers
    • Managing Your Inbox & Alerts
    • Company Settings Overview
    • Stock Units & Instant Book Links
    • Creating & Managing Bookings
    • Reporting & Analytics
    • Lockii Mobile App
    • Using the Dashboard
    • Using the Bookings List
    • Global Search
    • Automated Customer Communications
    • Maintenance Management
    • Products & Inventory
    • Customizing Customer-Facing Language
    • Team Comments & Mentions
    • Comments on Bookings & Customers
    • Managing Booking Change Requests
    • Handover Proof Documents
    • Managing Locations
    • Revenue Recovery for Failed Card Charges
    • Inbox Notifications and Alerts
    • Configuring Pickup and Return Questions
    • Managing Product Photos
    • Time-Based Pricing Modifiers
    • Managing Add-ons

Team Members & Permissions

Invite staff, assign roles, and control who can access bookings, inventory, and reporting.

Lockii supports multiple team members per company with role-based permissions. Invite staff, assign roles, and control access to bookings, inventory, reporting, and organisation settings.

In the app: Settings → Manage Members


Quick guide

Invite a team member

  1. Go to Settings → Manage Members.

  2. Click Invite Member.

  3. Enter their email and name.

  4. Select a role (see below).

  5. They receive an email invitation to join your company.

Accept an invitation

  1. The invitee clicks the link in their email.

  2. They sign in or create a Lockii account with the same email address.

  3. Lockii adds them to your company and opens the dashboard.

If they create a new account or sign in with the invited email, Lockii accepts a single pending invitation automatically. They land in your company without an extra confirmation step.

If they already joined (for example after signing up with the invited email), opening the invitation link again still completes the flow and switches them into your company.

Manage existing members

  1. View all members and their roles in the team list.

  2. Change roles or remove members as needed.

  3. Removed members lose access immediately.


Permission areas

Lockii permissions are grouped by resource:

Resource

Controls access to

Booking

Creating and managing bookings

Inventory

Products, stock, and maintenance

Reporting

Analytics and reports

Organization

Settings, billing, and team management

Custom roles let you mix permissions. For example, a warehouse role that can view bookings and stock but not change pricing.

Custom roles and notifications

Custom roles control more than which pages a person can open. They also control which Inbox alerts and push notifications Lockii delivers.

  • A member with booking read access receives booking-related alerts (overdue hires, return issues, change requests, and similar).

  • A member without booking access does not receive those alerts, even if they are on the team.

  • Each person still chooses which allowed alert types to turn on in their Inbox settings.

When you build a custom role, match permissions to what that person should act on. A payouts-only role should not get booking alerts. A depot manager with booking access for one location should only see Inbox items for that location.

See Managing Your Inbox & Alerts for how location filtering works in the Inbox.


Multi-company access

  • Users can belong to multiple companies (for example a franchise operator).

  • Switch companies from the sidebar company selector.

  • Each company has its own data, settings, and team.


Tips

  • Give frontline staff booking access but restrict settings to managers.

  • Review team members when someone leaves. Remove access promptly.

  • Use the Lockii mobile app for staff who need on-the-go access.

  • After changing a member's role, ask them to check their Inbox notification preferences so they are not missing alerts they now need.

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