The Lockii mobile app brings the core operator experience to your phone. Check your inbox, manage bookings, approve booking changes, view stock, leave team comments, and search. All without needing a laptop on-site.
Download: Available on iOS (search "Lockii" in the App Store, or use the download link in the web app sidebar).
Tab
Features
Inbox
Same notifications as the web inbox. Swipe to read, tap to open. Includes booking change request alerts, return alerts, and comment mentions.
Bookings
List, filter, and open bookings; manual pickup and return with optional photos; activity and comments
Stock
View and manage stock units
Search
Global search across bookings, customers, and stock
Download the Lockii app.
Sign in with the same email and password as the web app.
Select your company if you belong to multiple.
Allow push notifications when prompted so you get alerts for inbox items even when the app is closed.
Open the Bookings tab.
Tap a booking to open the detail view.
Edit customer, dates, lines, and pricing.
Access sub-flows for payments, forms, and activity.
Open the Inbox tab when you receive a Booking Change Request notification.
Tap the notification to review what the customer wants to change.
Check dates, location, items, price difference, or cancellation details.
Approve or reject. For paid changes, choose whether to charge the saved card, send a payment link, or apply without charging when agreed.
For cancellations, set the refund percentage before confirming.
See Managing Booking Change Requests for policy setup.
When staff hand an item over in person instead of the customer using the self-service flow:
Open the booking and tap the menu.
Choose Manual Pickup or Manual Return.
Add an optional reason.
If your booking flow requires pickup or return photos, attach them by taking a new photo or choosing one from your library.
Confirm. Lockii updates the booking and stores any photos on the record.
Photo options only appear when you have photo requirements configured in Settings → Booking Flow.
From a booking detail screen, tap Activity.
Scroll the timeline of booking events, sent messages, and team comments.
Tap any activity event to see a full before/after breakdown of what changed.
Type in the floating comment bar at the bottom to leave a team note.
Type @ to mention a teammate. They get an inbox notification with a preview of your message.
Long-press a comment you posted to delete it.
@ mentions work in comment fields across the app, including modals.
When you tap a booking notification in the Inbox tab, Lockii opens the Activity screen directly. You land on the timeline with the booking number and customer shown at the top, so you can read what happened and leave a comment without extra taps.
Push notifications for booking events work the same way. Tapping the alert opens Activity for that booking.
Return notifications open the booking Forms screen so you can review pickup and return details.
Open a customer from Search or a booking.
Tap Activity on their profile.
Review their history and leave team comments from the floating bar at the bottom.
Open a customer from Search or a booking detail screen.
Tap Call or Text on their profile.
If you have QUO (OpenPhone) connected as your SMS provider, Lockii opens the QUO app so you can call or message from your business number.
Without QUO, the buttons use your phone's default dialer and Messages app.
Create a new booking from the quick actions menu.
Open a booking directly from an inbox notification.
Use the header menu on a customer profile for New Booking, Block Customer, and other actions.
Mark bookings as manually picked up or returned from the booking detail screen.
Switch companies and manage notification preferences (including comment alerts) from the settings screens.
The mobile app syncs in real time with the web app. Changes appear instantly on both.
Use inbox swipe gestures to quickly clear notifications while on-site.
Capture pickup photos during a manual pickup when you require condition evidence on every hire.
Connect QUO if your team handles support calls and texts from OpenPhone. It keeps customer contact in one app when you tap Call or Text from a customer profile.
Handle booking change requests from the inbox so paid changes do not sit pending while you are on-site.
Use @ mentions in comments instead of texting teammates separately. Mentions land in the same inbox as overdue and return alerts.
