Comments let your team leave internal notes on bookings and customer profiles. Notes stay on the record, show in the activity timeline, and can @mention teammates so the right person gets notified.
Comments are for your team only. Customers never see them.
In the app: Bookings or Customers → open a record → activity timeline
Use comments when you need context that should live with the booking or customer, not in a separate chat thread.
Examples:
Flag a booking for a manager review before the hire starts
Note that a customer called about a gate code issue
Hand off a follow-up to a colleague with an @mention
Record why staff stepped in for a manual pickup or return
Lockii stores comments in the activity timeline alongside status changes, payments, and messages. Everyone with access to that booking or customer can read them.
Open a booking from Bookings.
In the sidebar, scroll to the activity timeline.
Type in the comment box at the top of the timeline.
Press Enter to post. Use Shift + Enter for a new line.
Open a customer from Customers.
Find the activity timeline on the customer profile.
Type your note and press Enter to post.
Type @ in the comment box.
Start typing a team member's name and pick them from the list.
Post the comment.
Mentioned teammates receive an inbox notification. They can tap it to jump straight to the booking or customer.
Right-click a comment in the timeline.
Choose Delete comment.
Open the Bookings tab and tap a booking.
Open the Activity screen from the booking detail view.
Type at the top of the list and tap send.
Type @ to mention a teammate.
Open a customer from Search or a booking.
Open the Activity screen on their profile.
Type your note and tap send.
Comment notifications appear in the mobile Inbox tab, same as on the web.
Lockii sends inbox alerts for two comment events:
Notification
When it fires
Comment Mention
Someone @mentions you in a comment
Comment Thread Reply
Someone replies in a comment thread you already took part in
Control push and email delivery for each type from the inbox settings icon, or from notification preferences in the mobile app.
@mention sparingly. Use it when you need someone to act, not for every note.
Comments are internal. Use Automated Customer Communications for anything the customer should receive.
Pair comments with the activity timeline when reviewing disputes. You get the full story in one place.
See Creating & Managing Bookings and Managing Customers for the surrounding workflows.
