Revenue Recovery turns a declined saved-card charge into automatic payment collection. You enable it once from the booking, and Lockii keeps retrying the card on its machine learning recovery schedule until the payment succeeds or the bank directs us to stop.
No payment links to chase. No manual follow-up unless you want it.
In the app: Bookings → open a booking → Payments in the sidebar
Use Revenue Recovery when:
You charged a customer's saved card from a booking and Stripe declined it
The customer already has a card on file from checkout or a previous hire
You want Lockii to keep trying the card without sending a payment link
Revenue Recovery uses a machine learning algorithm. Charges use machine learning to determine when the most optimal time to charge a card is. Lockii updates the payment automatically when Stripe collects, fails again, or marks the invoice uncollectible.
When a customer owes money on more than one booking, you can enable Revenue Recovery from their customer profile instead of chasing each booking separately.
Lockii totals every unpaid balance across the customer's non-pending bookings (more than $1 combined). One Stripe invoice covers the full amount. Each booking is listed as a line item. When Stripe collects, Lockii allocates the payment across those bookings automatically.
In the app: Customers → open a customer → Payments sidebar
Open the customer profile.
In the Payments sidebar, check the unpaid total.
If the customer has a reusable saved card and more than $1 outstanding, click Enable Revenue Recovery.
Lockii creates one Stripe invoice and starts automatic collection across every contributing booking.
Open the customer profile while recovery is active.
In the Payments sidebar, click Disable Revenue Recovery.
Lockii voids the Stripe invoice and stops automatic retries.
Customer-level recovery needs the Manage payments permission. See Team Members & Permissions.
While recovery is active, customers with an outstanding balance may be prompted to Settle Up before pickup or when managing bookings. See Customer Settle-Up Payments.
Status
What it means
Retrying
Revenue Recovery is active. Stripe will attempt the card again on the next scheduled date.
Failed
The card was declined and Revenue Recovery is not enabled yet.
Given up
Stripe stopped retrying after all attempts (uncollectible).
Paid
The card was charged successfully.
Cancelled
You stopped Revenue Recovery before Stripe collected. Automatic retries stop.
While a payment is retrying, the booking sidebar shows the next attempt date and any decline reason from Stripe.
Open a booking from Bookings.
In the sidebar, open the Payments section and click Add Payment.
Choose Saved card, pick the customer's card, enter the amount, and charge.
If the charge fails, click Enable Revenue Recovery in the alert.
Lockii creates a Stripe invoice and starts automatic collection. The payment status changes to Retrying.
Open the booking and find the failed payment in the Payments list.
Click the payment row to open payment details.
Click Enable Revenue Recovery.
Stop automatic retries when you have collected payment another way, or when you no longer want Stripe to keep trying the card.
Open the booking and find the Retrying payment in the Payments list.
Click the payment row to open payment details.
Click Cancel Revenue Recovery and confirm.
Lockii voids the Stripe invoice and marks the payment Cancelled. Automatic retries stop immediately.
You can send a payment link or record a manual payment after cancelling if you still need to collect.
Retrying payments show the next attempt date in the payments list.
Open payment details to see the decline reason and attempt count.
Click View Invoice in Stripe to open the Stripe invoice for full retry history.
When Stripe collects the payment, Lockii marks it Paid and sends your team an inbox notification.
Open the Bookings tab and tap a booking.
Tap Payments.
To charge a saved card: tap Add Payment, choose Saved card, select the card, enter the amount, and charge.
If the charge fails, tap Enable Revenue Recovery on the payment sheet.
For an existing failed saved-card payment, open the payment and tap Enable Revenue Recovery from the details sheet.
To stop retries, open a Retrying payment and tap Cancel Revenue Recovery. Confirm when prompted.
Check Retrying status and the next attempt time on the payment row.
See Lockii Mobile App for the full mobile guide.
Payment links and manual payments (cash, bank transfer, manual card entry) are not eligible.
Revenue Recovery only applies to saved-card charges that failed on an immediate attempt.
If Stripe marks a payment Given up, send a payment link or have the customer complete checkout again to save a new card.
Pair Revenue Recovery with your normal inbox routine. Successful retries appear as payment notifications like any other collected charge.
Cancel Revenue Recovery before sending a payment link for the same charge. You do not want Stripe and the customer both trying to pay.
Cancel Revenue Recovery as soon as you collect another way. That keeps Stripe from charging the card again after you have already been paid.
Use customer-level recovery when one customer has unpaid balances on several bookings. One enable action covers the full debt.
Revenue Recovery is for staff-initiated saved-card charges on bookings. Customer checkout and automated extension payments follow their own Stripe flows.
