Leave team comments on bookings and customers to coordinate with your staff without leaving Lockii. Type @ to mention a teammate, attach photos when a picture is clearer than text, and Lockii sends them an inbox notification with a preview of your message.
Comments sit alongside the activity timeline, so booking changes, automated messages, and team notes all live in one place.
In the app: Open any booking or customer profile and scroll to the activity timeline.
What comments are for
Comments are internal notes for your team. Customers never see them.
Use them when staff need to coordinate on a booking or customer, for example:
Handing off context before a shift change
Flagging something unusual on a hire
Asking a teammate to follow up
Sharing a photo of damage, parking, or how a unit was left
Lockii still runs bookings automatically. Comments are there for the moments when a human needs to step in.
Quick guide (web app)
Comment on a booking
Open a booking from Bookings.
In the sidebar, find the activity timeline.
Type in the comment box at the top of the timeline.
Press Enter or click the send button to post.
Comment on a customer
Open a customer from Customers.
Scroll to the Activity section on their profile.
Type your comment and send.
Attach images to a comment
Click the image button in the comment box, or drag photos onto the box.
Add up to 4 images per comment (10 MB each).
Wait for uploads to finish, then post.
Click X on a thumbnail to remove an image before posting.
Images appear inline in the timeline. Click a thumbnail to open the full photo.
Mention a teammate
In the comment box, type
@followed by your teammate's name.Select them from the list.
Post the comment.
Lockii notifies mentioned teammates in their Inbox. Anyone who has already commented on the same booking or customer also gets a thread notification when someone else replies.
Delete a comment
Right-click a comment you posted and choose Delete. This permanently removes it from the timeline.
On the mobile app
Comments work the same way on iOS.
Booking activity
Open a booking in the Bookings tab and tap Activity, or tap a booking notification in Inbox to open Activity directly.
Scroll the combined timeline of booking events, sent messages, and team comments.
Type in the floating comment bar at the bottom and tap send.
Type
@to mention a teammate.
When you open a booking from the inbox, the screen shows the booking number and customer at the top so you have context before you reply.
Attach images on mobile
Tap the image button in the comment bar.
Pick up to 4 photos from your library.
Wait for uploads to finish, then tap send.
You can post images with or without text.
Customer activity
Open a customer from Search or a booking.
Tap Activity on their profile.
Leave a comment from the floating bar at the bottom.
Mentions on mobile
Type @ in the comment bar and pick a teammate from the list. They receive the same inbox notification as on web.
Delete a comment on mobile
Long-press a comment you posted, then confirm Delete.
View activity details on mobile
Tap any activity event (not a comment) to open a detail sheet. This shows exactly what changed, with before and after values for fields like dates, location, and line items.
Inbox notifications
Lockii creates two comment notification types:
Notification
When it fires
Comment Mention
Someone @ mentions you in a comment
Comment Thread Reply
Someone replies on a booking or customer you have commented on
Each notification shows the booking or customer reference and a preview of the comment text.
What happens when you open one
On web:
Booking comments open the booking in the inbox panel with the activity sidebar already visible.
Customer comments open the customer profile with the activity sidebar already visible.
On mobile:
Booking notifications open the Activity screen for that booking, with the booking number and customer shown at the top.
Toggle Comment Mention and Comment Thread Reply on or off per user in Inbox settings.
Tips
Mention the right person instead of messaging them separately. They land in the same inbox they already check for overdue hires and return issues.
A photo of damage or a parking spot is often faster than typing a long note.
Comments sync in real time across web and mobile.
Pair comments with the activity timeline. Hover changed values on web, or tap an event on mobile, to see what Lockii recorded automatically.