The Find My Booking page lets customers retrieve their booking details when they've lost their confirmation email or link. They enter their email address and receive a magic link to manage their hire.
Customer URL: https://book.lockii.app/{your-company}/find
Embed: <lockii-find></lockii-find> widget — see Embedding Widgets
How it works
- Customer visits the find page on your site
- They enter the email address used when booking
- Lockii sends an email with links to their active bookings
- From there they can view confirmation, extend, return, or access their lock code
What operators should do
- Add the Find My Booking widget to your website footer or help page.
- Include the find page URL in your communication templates as a fallback.
- If a customer calls, you can look up their booking in the back office via Global Search or the Customers page.
Tips
- This page reduces support calls — link to it prominently on your site.
- The lookup always returns a generic success message (for security, it doesn't reveal whether the email exists).
- Your Customer Support MCP can also send lookup emails programmatically.
