When a hire period ends, customers complete the return flow on their phone. They answer questions, take photos with their camera, and confirm the item is back. Lockii stores everything on the booking and marks the item available for the next hire automatically.
Customer URL: https://book.lockii.app/{your-company}/return/{orderId}
Configure: Settings → Booking Flow
Customer receives a return reminder via email or SMS
They open the return page on their phone
They answer return questions (for example damage or cleanliness)
They take each required photo using the in-browser camera
They confirm the return
Lockii marks the booking as returned and makes the item available again
If you require return photos, customers on a phone see a guided camera flow:
Lockii opens the rear camera and shows which photo is needed (for example "Rear of trailer").
The customer taps to capture, reviews the image, and can retake if needed.
Lockii moves to the next required photo automatically.
Photos upload in the background. The customer does not need to wait on a loading screen.
Once all photos are uploaded, Lockii completes the return.
If the customer denied camera access, Lockii shows steps to re-enable it in their browser settings. If they opened the link from an in-app browser, Lockii can suggest opening the page in Safari or Chrome instead.
On desktop, customers can upload photos from their device files.
Return status appears on the booking (on time, early, late).
Photos and answers are stored on the booking record.
If a customer reports an issue, you receive an Inbox notification.
You can manually return a booking from the booking editor if needed, but the automated flow handles the majority of returns without staff involvement.
If the item has a GPS tracker, Lockii can detect when the item returns to its home location and auto-confirm the return. This works alongside the customer return flow.
Require at least one return photo. It is your best evidence for damage claims.
Keep return questions simple: "Any damage?" with yes/no and an optional photo.
Mention the return link in your automated return reminder messages so customers know where to go.
Review return issues promptly in the Inbox.
