Customer Pickup & Lock Codes

After booking, customers use the pickup flow to collect their item. They follow guided instructions on their phone, complete any required steps, and receive a time-limited lock code to access their hire.

Customer URL: https://book.lockii.app/{your-company}/pickup/{orderId}
Configure: Settings → Booking Flow

How pickup works

1. Customer receives a confirmation email/SMS with a link to their booking

2. At pickup time, they open the pickup page on their phone

3. They read location instructions and complete any quiz steps or photo requirements

4. Once complete, their lock code is revealed

5. They enter the code on the smart lock to access the item

Locations with site or gate access

If the hire location has an access lock configured (see Managing Locations), customers follow a two-step flow:

1. Location Access — customer opens the access page from their confirmation link and receives a site access code to unlock the gate or entrance

2. Pickup — after entering the site, they continue to the pickup wizard for their item's lock code

Lockii routes customers to the access page automatically when a location has an access lock assigned.

Lock code behaviour

• Codes are generated automatically when a booking is confirmed (for iglooHome locks).

• Codes only work during the booking period (rounded to the hour for iglooHome).

• If identity verification is required, the code may be hidden until verification is complete.

• If insurance verification is required, the code may be hidden until the customer verifies their policy on the confirmation page. See Connecting Insurance Verification.

• Operators can view codes in the booking editor at any time.

• Site access codes and item lock codes are separate. — may need both at locations with gated entry.

What operators should configure

1. Terms and privacy policy — under Settings → Preferences → Customer checkout terms. Lockii appends your privacy policy to the terms document customers sign.

2. Pickup instructions — how to find the item, parking, etc.

3. Quiz steps — safety questions or acknowledgements

4. Photo requirements — condition photos before hire

5. Lock assignment — each stock unit needs a connected iglooHome lock

6. Site access (if applicable) — access lock and access details on the location

7. Communications — ensure pickup messages include the pickup link

Tips

• Test the full flow yourself: book, agree to terms on the confirmation page, go through pickup, and use the code.

• At gated locations, test both the site access code and the item lock code.

• Keep quiz steps short. Two or three questions is enough.

• If a customer can't see their code, check identity verification, insurance verification, terms agreement, and booking dates in the booking editor.