Upsert Support Knowledge

Create or update an AI support knowledge base entry (a Q&A pair or a document) used by the customer support chat. Pass an id to update an existing entry, or omit it to create a new one. Content is automatically re-indexed for retrieval. Include only fields you want to change; omit the rest. Empty strings, null, and 0 are ignored so they cannot wipe existing values. App connections need the booking:write or inventory:write scope.

POST

/api/v1/support-knowledge

curl -X POST "https://dash.lockii.app/api/v1/support-knowledge" \ -H "x-api-key: $LOCKII_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "kind": "qa", "title": "string", "content": "string" }'

API referenceSupport Knowledge

Upsert Support Knowledge

POST

/api/v1/support-knowledge

POST

/support-knowledge

curl -X POST "https://dash.lockii.app/api/v1/support-knowledge" \
  -H "x-api-key: $LOCKII_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "kind": "qa",
  "title": "string",
  "content": "string"
}'

Authorization

x-api-key
string
header
API key from Settings → Integrations → API.
Authorization
string
header
The same API key, or an OAuth access token, sent as Authorization: Bearer.
api_key
string
query
API key query parameter.

Body

application/json

id
string
Existing knowledge entry ID to update. Omit to create a new entry.
kind
enum<string>
required
'qa' for a question/answer pair, 'document' for a longer document or policy.
One of:
qa
document
title
string
required
Short title shown to staff. For Q&A entries, use the question.
question
string
The customer question. Required when kind is 'qa'.
content
string
required
The answer (for 'qa') or the document body (for 'document').
enabled
boolean
Whether the entry is active and used by the support chat.
Default:
true

Response

application/json

JSON result for this operation.

object

{}