This release brings smarter stock assignment, better visibility into pickups and returns, and a faster customer booking experience alongside a long list of improvements across mobile, analytics, marketplace bookings, payments, and day-to-day operations.

Smart stock assignment and schedule planning

Lockii now automatically choose the best available stock item when a customer arrives for pickup.

When enabled Lockii now defers assigning stock until your customer is ready to pickup! We use this extra time to run our industry first machine learning model that optimizes stock assignment more and more with every single booking. It takes into account customers tendencies to extend bookings, how much bookings are normally extended, the time and date of the booking, as well as the maintenance status of the item and over 140 other data points.

At scale we’ve seen increases of up to 30% in booked inventory and 50% in change requests being approved.

Unassigned bookings also appear as dashed predicted bars on the schedule, giving you visibility into upcoming demand without locking stock too early.

You can change your stock assignment mode anytime under Settings → Preferences.

Pickup and return Inbox alerts

You can now opt in to Booking Picked Up and Booking Returned notifications, giving your team confirmation when a hire starts and ends successfully without needing to watch the schedule.

Both notifications are off by default and can be enabled under Inbox → Configure Inbox on web or Profile → Notifications on mobile.

Lockii continues to prioritise problems over routine updates. If there is a pickup issue, return issue, or late return, the issue notification replaces the standard confirmation so your team isn't notified twice.

Faster checkout and customer booking pages

We’ve made significant performance improvements across the customer experience.

Checkout now loads and confirms payments faster, with less waiting between entering customer details, completing payment, and reaching the confirmation page.

Customer confirmation, pickup, and return pages also load faster and update as the booking changes without requiring full page reloads. Completed returns now appear immediately on the confirmation page.

We’ve also added a Book Again card to completed bookings, giving repeat customers a quick way to return to your browse page and start another rental.

Improvements and fixes

• Per-day operating hours — Set each location to open 24 hours, closed, or custom operating hours for each day of the week. Availability automatically respects the schedule.

• Booking Sources report — Booking Analysis now breaks completed hires down by source, including your website, instant links, checkout links, staff-created bookings, and marketplace providers.

• Products Viewed analytics — Web Analytics now shows which product pages customers viewed most during the selected period.

• Stock status filters on mobile — Quickly filter the Stock tab by status and combine status filters with product and location filters to check specific parts of your fleet.

• Image attachments in comments — Attach up to four photos to internal booking and customer comments on web and mobile, useful for damage notes, parking locations, handovers, and other operational context.

• More reliable pickup and return photos — Customer photo uploads now automatically retry when connections are unreliable.

• Longer photo upload timeouts — Large photos uploaded from customer phones, including HEIC images, now have more time to upload on slower mobile connections.

• Pickup and return photo retakes fixed — Successfully retrying a failed photo upload no longer leaves Start Your Booking or Complete Return disabled.

• Cancel Revenue Recovery — Stop automatic card retries on an individual booking when payment has been collected another way.

• Drag-and-drop add-on ordering — Reorder add-ons under Settings → Pricing Details. Customers and staff now see add-ons in the same order you configure.

• Marketplace import email previews — Open the original marketplace confirmation email directly from the Marketplace Booking Imported entry in a booking's activity timeline.

• Marketplace confirmation email handling — Instant confirmation emails are skipped for bookings created through connected marketplace apps, preventing customers from receiving duplicate confirmations. Scheduled reminders continue as normal.

• Correct marketplace checkout pricing — Checkout emails sent for pending marketplace imports now show the resolved booking price correctly.

• Mobile payment link QR codes — Creating a payment link in the mobile app now opens a QR code and sharing sheet after copying the link, making it easier to collect payment in person or send the link elsewhere.

• Clearer customer actions — Booking confirmation pages now use clearer Start Pickup and Start Return actions.

• Location-scoped Inbox notifications — Team members restricted to specific locations now only see alerts for those locations, along with applicable company-wide notifications.

• Custom role notifications — Inbox and push notifications now respect custom role permissions so team members only receive alerts they can act on.

• Smarter notification deduplication — Pickup and return confirmations no longer duplicate issue or late-return alerts.

• Return alerts fire once — Booking Returned notifications now only trigger when the booking actually transitions into the returned state.

• More reliable pricing modifiers — Pricing modifiers now calculate more consistently across timezones, weekends, and daylight saving transitions.

• iOS widget reporting improvements — Home screen booking counts now align with the Bookings report and show Last 7 days rather than confirmed-booking overlap.

• Shorter AI Support responses — AI Support replies are now more concise and easier for customers to read during chats.

• Invoice PDF logos fixed — Company logos now display correctly on customer invoice PDFs.

• Handover document photo fixes — Return photos in handover proof documents now display at full size rather than being cropped.

• More reliable checkout payments — Fixed payment-step errors that could occur when a customer email was already attached to the payment session.

• Zero-dollar checkout fix — Fixed an issue affecting zero-dollar bookings when the customer already had an email on file.

• Signup reliability — Fixed an issue that could cause new company signup to fail during the final account creation step.

• Android comment mentions fixed — Mentions no longer display duplicated text while typing comments on Android.

• Unknown Hire label corrected — Stock away without a linked booking now correctly displays Unknown Hire.