This release is one of our biggest pricing and customer-experience updates in a while, and the moment AI customer support moves into public beta.

Since the navigation and marketplace release, we’ve been focused on giving operators more control over how they charge, how customers get help, and how pickup and analytics stay in sync across the full hire journey. You’ll find new ways to price by time of day, put an AI support agent in front of common customer questions, require safety videos before unlock, and target messaging by how often someone hires, all without duplicate products or manual workarounds.

AI Support Beta

When we set out to build an AI Support agent we wanted to make sure it was not just a glorified chatbot that could answer questions about your business, but instead a support agent that could actually directly solve problems for your customers.

To power this we built a complex authentication and change request framework that allows our agents to actually SOLVE problems for your customers, including altering their bookings, making changes to their account and more all while being safely locked in with guardrails to ensure they can never make a change outside of your companies policies, or your inventories capabilities.

When the AI needs a human, escalations land in your Inbox alongside completed conversations. From web or mobile you can update status, read full transcripts, and copy shareable chat links so the right person can jump in fast.

The AI can also send clickable booking links and help article links while chatting, so customers get a direct path back into the right booking or resource instead of a pasted URL they have to hunt for.

If you’d like access during beta, reach out and we’ll get you set up.

Time-Based Pricing Modifiers

You can now set automatic surcharges and discounts by day, time of day, or date range. Weekend rates, holiday pricing, and off-peak deals apply at checkout without creating duplicate products or editing prices by hand.

Modifiers work alongside your existing pricing templates and customer pricing tiers, so complex rules stay in one place. Dynamic Pricing now supports these time-based rules end to end, with a clearer pricing tier UI and overlay so you can see how rates stack before customers do.

Required Pickup Video

Require customers to watch a safety or operations video before pickup questions, photos, or lock codes appear. This is ideal for trailers, vehicles, boats, and any hire where a short briefing reduces damage, misuse, or support calls.

Supports YouTube, Vimeo, and direct video links. Configure it on the relevant product or pickup flow, and customers cannot continue until the video has been watched.

PostHog Analytics

Send page views, product views, checkout steps, and purchase events to PostHog alongside Google Analytics and Facebook Pixel. Add your project API key under Settings → Website & Embeds.

This gives you another option for funnels, cohorts, and product analytics without changing how Lockii already tracks checkout and purchases.

Customer Order Count Message Rules

Target automated emails and SMS by how many bookings a customer has completed. Welcome first-time hirers or thank repeat customers without building manual lists. You’ll also find a matching customer order count filter when you’re reviewing customers and bookings.

Improvements

• Payments: smarter handling of saved payment methods and continued revenue recovery for failed charges

• Messaging: inbox updates and revived notifications to reduce missed messages

• Mobile and UI: improved typography and spacing on mobile, better hosted browse layout, refreshed Android app icon, general UI cleanup and faster screens

• Policies: set a minimum customer age for bookings

• Search: improved name matching for customer records

• Products and stock: update product details and stock levels faster across web and mobile

• Updated Privacy Policy Template to include mobile information and text messaging requirements

• Improved GPS return detection logic to reduce failed return detections

• Improved side padding on smaller screens for customer facing detail pages

• Product galleries use a horizontal thumbnail strip that scrolls to keep the selected photo in view

• Product photo thumbnails now sit in a single scrollable row in the product editor, making reordering easier when you have many images

Fixes

• Fixed pricing modifier calculations when bookings cross day boundaries in your company timezone

• Fixed price recalculation errors when editing items and during checkout

• More reliable timezone handling for pricing surcharges and discounts

• Fixed edge cases in multi-stock return activity lookup and GPS return status checks

• Purchase analytics events fire consistently again alongside PostHog and existing trackers