Returns for Hires

We're now launching into Beta return forms, this allows you to require customers to upload photos and complete a form as part of the return process of hires. It also enables more granular status tracking for orders, including an in depth integration with GPS tracker as part of this process.

You will now recieve a few new types of notifications, you can see these and explore them further in the "Inbox" tab in the Lockii backend.

• Issue Reported - You'll receive this when a customer marks an answer on their return form as "No"

• Overdue Booking - You'll receive this when bookings become over 30 minutes late

• Forgotten Return - You'll receive this if a customer fails to mark their hire as returned for over 30 minutes.

• GPS Return Issue - You'll receive this if you have GPS trackers and a customer marks their their hire as returned, but the GPS tracker disagrees for over 30 minutes.

• Unkown Pickup - You'll receive this if GPS tagged item leaves their location with no active hire.

You can also now schedule emails to be sent to customers when bookings are running overdue, and once bookings have been returned.

Once return forms leaves beta, early customer returns will make items available again for hire as soon as items are returned.

Improvements

• API: Remove public order IDs from customer endpoints to reduce exposure and standardize on internal references

• API: Update callback URLs to Lockii to ensure webhook delivery and consistent routing

• API: Zapier Improvements expand field coverage and improve reliability of triggers and actions

• API: Zapier Integration adds native triggers and actions for orders, customers, and invoices

• Dashboard: Add a loading indicator to the Performance Report while data loads for large ranges

• General: Add a confirmation quiz when stopping a hire to reduce mistakes and enforce policy

• General: Improve the stop‑hire flow with clearer steps and outcomes

• General: Provide in‑app support entry points and response expectations for faster help

• Notifications: Preload notifications based on your Inbox preferences for faster initial load

• Notifications: Show the Inbox badge only when channels you follow have new items

• Notifications: Update resend logic so you can immediately resend from the message thread

• Performance: Formalize background jobs so imports, emails, and syncs complete more predictably

• Performance: Optimize the Schedule page for faster load and smoother scrolling

• Settings: Add invoice details (company info, tax IDs, payment terms) to all invoices

• Settings: Customizable confirmation page lets you add branding, messaging, and next steps

Fixes

• Bug: Cancellation emails send reliably when an order is canceled